AN IMPRESSIVE HISTORY
From classics and concepts to technological innovations, Mazda has an impressive history as a leader in the automotive industry. From the introduction of the rotary engine, to producing the most-popular roadster to date, the Mazda Museum showcases the boldest examples of quality craftsmanship and fun-to-drive vehicles. So whether you drove one then, or own one now, or have just always loved the Mazda line-up, take a look around and enjoy. You’ll understand why everything Mazda does always comes back to Zoom-Zoom.
Click Here to learn more about Mazda’s history
WHO WE ARE
“TAC is the exclusive authorized dealer for Mazda Cars in the Sultanate of Oman”
Pioneers in the automobile business in Oman since 1972, there’s hardly another that can match up to Towell Auto Centre (TAC) – the trusted name in customer service, product knowledge, job skill and technology. An integral part of the W J Towell Group, TAC takes off from the same principle of its parent company and ensures the easy availability of high quality motor products coupled with the highest standard of service to its esteemed customers.
Mr. Riyadh Ali Sultan, General Manager, TAC
“43 years and counting, this is the relationship Towell Auto Centre has with Mazda in Oman. I still remember the day when we started our journey with Mazda and it just feels like yesterday because during the course of this time new products were added and existing relationships grew stronger and every day seems to be a day of celebration.
Customer satisfaction is our utmost goal at TAC. Together with Mazda we are committed to contribute to the society, culture, & environment of Oman. This success would not have been possible without the support of the residents of Oman.”
All along TAC has boasted itself as a visionary company, setting trends and building new grounds for the brands they house under their banner. Their rich corporate past boasts of a long list of firsts, like the Towell Auto Mall located in the basement of Markaz Al Bhaja. Towell’s new headquarters at Ghala is also setting trends for the automobile industry of Oman, who are gradually choosing in this burgeoning district as a prime business locale.
KEEPING BEST CUSTOMER RELATIONS
TAC also has a dedicated Customer Relations cell that reaches out to 400 customers daily and receives more than 100 feedbacks every day from various customer touch points. Their customer service evaluation curve has shown a steady increase since its inception. TAC’s recent evaluation of the Customer Service Index shows a steep rise from a level of 82% to 96.55 %.
It is this flawless service that helps TAC guarantee spectacular sales for all brands under the Towell Auto banner. All the companies housed under the TAC brand have a designated top position in their respective fields and Towell makes it a point to live up to their pinnacle of glory with outstanding customer service, easy availability, efficient sales and prompt service.